ChatBot Console Privacy Policy

Effective Date: 3/26/23


At Red Canvas LLC (together with our affiliates, œ”Red Canvas”, “we”, “our” or “us”), we respect your privacy and are committed to keeping any information we obtain from you or about you secure. This Privacy Policy describes our practices with respect to Personal Information we collect when you use our website and services, specifically, the ChatBot Console application (collectively, “Services”). This Privacy Policy does not apply to content processed on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements for access to and use of those offerings.

1. Personal Information We Collect

We collect information that, alone or in combination with other information in our possession, could be used to identify you (“Personal Information”) as follows:

– Personal Information You Provide
– Personal Information We Receive Automatically From Your Use of the Services

2. How We Use Personal Information

We may use Personal Information for the following purposes:

– To provide, administer, maintain, improve, and/or analyze the Services
– To conduct research
– To communicate with you
– To develop new programs and services
– To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture, and networks
– To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information and use the aggregated information to analyze the effectiveness of our Services, improve and add features to our Services, to conduct research, and for other similar purposes. In addition, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and will not attempt to re-identify the information.

3. Disclosure of Personal Information

In certain circumstances, we may provide your Personal Information to third parties without further notice to you, unless required by law:

– Vendors and Service Providers
– Business Transfers
– Legal Requirements
– Affiliates

4. Your Rights

Depending on your location, individuals in the EEA, the UK, and elsewhere may have certain statutory rights regarding their Personal Information. For example, you may have the right to:

– Access your Personal Information
– Delete your Personal Information
– Correct or update your Personal Information
– Transfer your Personal Information elsewhere
– Withdraw your consent to the processing of your Personal Information where we rely on consent as the legal basis for processing
– Object to or restrict the processing of your Personal Information where we rely on legitimate interests as the legal basis for processing

5. California Privacy Rights

California residents may have additional privacy rights. Please refer to the section applicable to all users above for information on how we disclose Personal Information and how to exercise your rights.

6. Children

Our Service is not directed to children under the age of 13. Red Canvas does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to Red Canvas through the Service, please email us at [email address]. We will investigate any notification and, if appropriate, delete the Personal Information from our systems.

7. Links to Other Websites

The Service may contain links to other websites not operated or controlled by Red Canvas, including social media services (“Third Party Sites”). The information you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links, we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

8. Security and Retention

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service or third-party websites.

9. International Users

By using our Service, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in the United States.

For EEA, UK, or Swiss users, additional information about the legal basis for processing, data transfers, data controller, and exercising your rights can be found in the section applicable to all users above.

10. Your Choices

If you choose not to provide Personal Information that is needed for some features of our Service, you may be unable to use those features.

11. Changes to the Privacy Policy

We may change this Privacy Policy at any time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law. By continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means, you consent to the revised Privacy Policy.

12. How to Contact Us

Please contact support if you have any questions or concerns not already addressed in this Privacy Policy.

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